Gempak eWallet Security Features

Bank-Grade Encryption

All Gempak eWallet transactions are protected by 256-bit AES encryption — the same standard used by major banks worldwide. Data is transmitted over TLS 1.3 connections, ensuring that your payment details and personal information are never exposed during transfers.

Multi-Factor Authentication

Every login and payment requires verification through PIN, fingerprint, or facial recognition. Suspicious login attempts trigger real-time SMS alerts, and your account is automatically locked after multiple failed attempts to prevent unauthorised access.

Regulatory Compliance

Gempak eWallet operates under the strict oversight of Bank Negara Malaysia (BNM) and complies with the Payment Systems Act. User funds are held in segregated trust accounts at licensed banks, meaning your balance is protected even in exceptional circumstances.

Fraud Detection & Dispute Resolution

Our AI-powered fraud detection system monitors transactions around the clock for unusual patterns. If a suspicious transaction is detected, payments are held and you are notified immediately. Our dedicated dispute resolution team resolves reported fraud cases within 5 business days.

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